1 Scope of application

The following terms and conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who or which, when entering into a legal transaction, acts in exercise of his or its trade, business or profession.
 

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2 Contractual partner, conclusion of contract, correction options

The purchase contract is concluded with WichoesArt.

By placing the products in the online shop, we submit a binding offer to conclude a contract for these products. You can initially place our products in the shopping basket without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you accept the offer for the products contained in the shopping basket by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.

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3. contract language, contract text storage

The language(s) available for the conclusion of the contract: German, English

We store the text of the contract on our systems, but these are not accessible to you.
 

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4 Delivery conditions

4.1 Delivery area

We deliver within Germany.

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4.2 Shipping costs

Standard shipping is free of charge from an order value of 75 euros.

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4.3 Delivery options

We ship the products to the delivery address specified in the order process.

We only deliver by mail order. Unfortunately, it is not possible to collect the goods yourself.​

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5. payment

The following payment methods are available in our shop.

Prepayment

If you select the prepayment payment method, we will provide you with our bank details in a separate e-mail and deliver the goods after receipt of payment.

PayPal

In order to be able to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimise yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is placed. You will receive further instructions during the ordering process.

PayPal can offer registered PayPal customers, selected according to its own criteria, further payment methods in the customer account. However, we have no influence on the offering of these modalities; other individually offered payment modalities affect your legal relationship with PayPal. You can find further information on this in your PayPal account.

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6. Retention of title​​​​​​​

The product remains our property until full payment has been made.

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7. transport damage

If goods are delivered with obvious transport damage, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you will help us to assert our own claims against the carrier or the transport insurance company.

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8. Warranty and guarantees

8.1 Warranty for defects

The statutory warranty for defects applies.

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8.2 Guarantees and customer service

Information on any applicable additional guarantees and their exact conditions can be found with the product and on special information pages in the online shop.

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9. Liability

We are always liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, limb or health,

• in the event of wilful or grossly negligent breach of duty,

• in the case of guarantee promises, if agreed, or

insofar as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, liability shall be limited to the amount of damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.

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10. dispute resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find here.

Important note: The Online Dispute Resolution (ODR) platform will be finally discontinued on 20 July 2025. The submission of complaints on the ODR platform will therefore be discontinued on 20 March 2025. We are not obliged or willing to participate in dispute resolution proceedings before a consumer arbitration board.